Capability
Managed Services & AMC
24/7 monitoring, preventive maintenance, and guaranteed response times that keep critical security systems online and audit-ready.
Overview
Security systems decay; compliance lapses. Lantern's managed-services operation maintains and monitors the installed base — ours and others' — with defined service levels, stocked spare parts, and documented response commitments. Systems stay online, alarms get answered, and HCIS revalidation never catches the site unprepared.
What we deliver
- —Annual maintenance contracts (AMC)
- —24/7 monitoring and helpdesk
- —Surveillance Readiness Assurance — continuous AI-based camera-health verification
- —Spare-parts management (dual-sourced)
- —Guaranteed response and restoration commitments
- —HCIS revalidation support and compliance documentation
Included in our AMC
Surveillance Readiness Assurance
Most camera failures are silent. Dust builds on a lens, a view drifts out of alignment, fog degrades an image — and nobody notices until an incident review, when the footage is already gone. As part of our AMC, every camera across your sites is tested continuously with AI-based image analysis — and what failed, and why, is reported to you automatically.
Continuous verification
Image quality, focus, obstruction and field-of-view drift checked on every camera — continuously, not once a year.
Automated exception reports
Scheduled reports name exactly which cameras failed, the issue identified, and any camera that could not be tested.
Annual quality validation
A yearly expert validation of the testing program and its results, so the assurance itself stays trustworthy.
Audit-ready evidence
Dated readiness records your team can hand to HCIS auditors — and defects fixed before they become findings.
Related case studies
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